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Delivery and Returns
Delivery and returns
UK Delivery options
| uk delivery | Price | Delivery Time |
|---|---|---|
| Standard delivery
Royal Mail Standard Delivery
|
£3.95
Free standard delivery on all orders over £40
|
2-3 Working Days
Including Saturday delivery, signature required
|
| 1-2 Working Days
Royal Mail 24hr UK Delivery
|
£4.95 | 1-2 Working Days
Including Saturday delivery, signature required
|
Orders are processed for delivery on working days (Monday to Friday, excluding UK
Bank Holidays) and you will receive an email once your order has been dispatched. We will deliver the merchandise in accordance with the delivery option selected by you at checkout. Next day delivery excludes weekends and UK Bank Holidays. If you have any queries, please contact us at customerservices@aurelialondon.com
USA Delivery options
| USA Delivery | Price | Delivery Time |
|---|---|---|
| Standard delivery
DHL
|
$24.95
Free standard delivery on all orders over $150
|
2-5 working days |
Rest of the world
Rest of the World Delivery options
| Europe Shipping Zone 1 | Countries | Price | Delivery Time |
|---|---|---|---|
| Express delivery
DHL
|
Belgium, France, Germany, Guernsey, Ireland, Jersey, Luxembourg, Netherlands
|
£9.95
Free delivery on all orders over £150
|
2-5 Working Days |
| Europe Shipping Zone 2 | Countries | Price | Delivery Time |
|---|---|---|---|
| Express delivery
DHL
|
Hungary, Monaco, Portugal, Spain
|
£16.00
Free delivery on all orders over £150
|
2-5 Working Days |
| Shipping Zone 3 | Countries | Price | Delivery Time |
|---|---|---|---|
| Standard delivery
DHL
|
Austria, Denmark, Finland, San Marino, Sweden
|
£25.00
Free standard delivery on all orders over £200
|
2-5 working days |
| Shipping Zone 4 | Countries | Price | Delivery Time |
|---|---|---|---|
| Standard delivery
DHL
|
Andorra, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia
Orders to Greece: please note we can only ship a maximum of 3 items per order |
£40.00
Free standard delivery on all orders over £200
|
2-5 working days |
| Shipping Zone 5 | Countries | Price | Delivery Time |
|---|---|---|---|
| Standard delivery
DHL
|
Liechtenstein,Switzerland
|
£40.00
Free standard delivery on all orders over £200
|
2-5 working days |
| Shipping Zone 7 | Countries | Price | Delivery Time |
|---|---|---|---|
| Standard delivery
DHL
|
Belarus, Moldova, Ukraine
Orders to Ukraine: please note we have temporarily suspended shipping to Ukraine due to safety concerns for Ukrainian employees |
£40.00
Free standard delivery on all orders over £200
|
2-5 working days |
Correct shipping methods will be offered at checkout once you have entered your delivery address
CUSTOM CHARGES & VAT
If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. All estimated delivery times could be delayed by customs entry procedures.
Our prices are all listed in British pounds and VAT is included within our price if applicable. Please contact us if you would like to find out about which retailers we stock with in your country.
Aurelia London is unable to deliver to PO Box addresses.
Returns
We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
VARIATIONS BETWEEN PRODUCTS
Sometimes you may notice minor changes to products between batches. These are caused by seasonal fluctuations in our raw ingredients. Please see these variations as a positive sign of our commitment to using natural ingredients.
THE RIGHT PRODUCTS FOR YOU
If you are unsure which product is the right one for you and would like some help please send us an email to customerservices@aurelialondon.com
SENSITIVITY
Essential oils are pure and made up of a number of components, while sensitivities or mild reactions to ingredients are rare, they can occur. Often people are unaware of the exact ingredient which can cause their skin to be sensitive, therefore the source of the irritation can be difficult to determine. Your skin is more sensitive during hormonal fluctuations, pregnancy, menopause, seasonal variation and while taking medication.
We recommend patch-testing all products on your skin, if you are concerned then please choose from one of our discovery sets. Our products are dermatologically tested and approved for sensitive skin.
SENDING A RETURN
Should you wish to cancel your order or return goods that may have arrived damaged, or you are not satisfied with the products, please notify us within 14 working days (beginning with the day following the day of delivery to you).
We recommend that your return your items by recorded delivery as we cannot be held responsible for returned goods that do not reach our Returns Department.
Step 1:
Please email customerservices@aurelialondon.com providing your customer order number, the goods which are being returned and reasons why.
Step 2:
Once you have received confirmation from the Aurelia Team, you will receive a returns form unique to your order via email.
Please return the product(s) and printed returns form to :
- Aurelia Skincare ltd
- H&H Group returns
- Ramsbury Road
- Lambourn woodlands
- Rg17 7TJ
Step 3:
On receipt of the returned goods we will give you a refund of the amount paid for the goods. This could take up to 30 days although it will be actioned immediately. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.
Please note that postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.