WHAT IS KLARNA?

Klarna provides more than 90,000 online stores with payment gateway services, taking end-to-end responsibility for your payment. With over 60 million consumers worldwide trusting Klarna to securely handle their payments, Klarna Pay Later takes the sting out of shopping by allowing you to postpone payment by up to 30 days.

HOW DOES IT WORK?
When you reach payment stage at the checkout you can select Klarna and purchase with one click without adding any payment details. Once confirmed, you will receive an email from Klarna explaining how to pay for your goods at a later date and we'll send out your order as usual. 

I HAVE BEEN REDIRECTED TO KLARNA’S SITE, IS THAT CORRECT?
Yes, If you have chosen to Pay Later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card.

DOES A CREDIT SEARCH TAKE PLACE AGAINST ME?
Klarna does not run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see and which does not affect credit scoring.

HOW DOES KLARNA PAY AFTER DELIVERY WORK?
After we despatch your order, you will receive an email with payment instructions, telling you when you need to pay by 30 days after the order is shipped. If you do not have your email to hand, you can contact Klarna’s Customer Service.

WHAT DO I NEED TO PROVIDE WHEN I MAKE A PURCHASE?
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. 

IS MY PAYMENT INFORMATION SAFE?
Payment information is processed securely by Klarna. No card details are transferred to or held by Aurelia. All transactions take place via connections secured with the latest industry standard security protocols.

HOW DO I PAY FOR MY ORDER?
If you have received your order and want to pay, either log in at www.klarna.com or click the link from the email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna’s Customer Service. You can use your debit or credit card to pay Klarna.

I'VE RECEIVED AN INVOICE, BUT I'VE NOT YET RECEIVED MY ORDER
With Klarna’s Pay Later, you have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your order, please call or email customer services to check on your delivery. You can also contact Klarna Customer Service so that they can postpone the due date on your payment.

WHAT IF I DON’T PAY ON TIME?
If you do not pay within 30 days of receiving your Klarna invoice Klarna will send you a reminder, after your first reminder, if you do not pay the balance, Klarna will send you another reminder, followed by a third reminder after this if you have not paid the balance. If after your third reminder you have still not paid the balance your details will be passed to a debt collection agency which may affect your credit rating.

I STILL HAVE QUESTIONS REGARDING PAYMENT, CAN I SPEAK TO SOMEONE AT KLARNA?
Visit Customer Service for Live Chat or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday.

MY APPLICATION WASN’T ACCEPTED BY KLARNA?
Unfortunately, Klarna is a third party payment service, therefore, we have no control over the decisions made by the service. If you are not accepted by Klarna you can contact them directly as we are unable to help you.

Visit Customer Service for Live Chat or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday.

For any questions regarding your payment please visit Klarna here.