Terms & Conditions
Sales Terms & Conditions
If you're a new Aurelia London customer, welcome!
Samples at checkout Additional complimentary samples are available at checkout. It is at the discretion of Aurelia London to determine the number and type of samples on offer. Samples will not be included in orders containing only the Discovery Set.
Aurelia Gift Cards and Aurelia Gift Codes can only be redeemed at www.aurelialondon.com.
Only one Gift Code can be used per transaction.
Once the expiry date has passed the code will expire.
No credit or cash will be exchanged.
Site-wide offers and promotions cannot be applied to Gift Cards, Skincare Discovery Collection or Body Care Discovery Collection
Choose 'Gift Box' at checkout to make your order extra special. Your products will come beautifully boxed and tied with our signature ribbon. Send a special gift of Aurelia London by including a gift message at checkout to add a personal touch to your present.
General Promotion Code Terms & Conditions
These promotions are online exclusive offers only available at www.aurelialondon.com. When shopping in currencies other than GBP, the spend threshold will differ from the GBP spend listed. For more information please contact firstname.lastname@example.org.
Aurelia London Ltd reserves the right to withdraw or suspend the promotion code without any reason or notice. We will advise you within the order process if we cannot accept the promotion code you have entered.
The Promotion code must be entered into the correct section on the checkout page. We are unable to offer you the promotion or complimentary gift if the code has not been entered at checkout.
The promotion code is restricted to one use per order and cannot be used in conjunction with any other offer or the purchase of gift cards or discovery sets.
Promotion qualifiers and products included within an offer may vary from promotion to promotion. Below are the specific terms & conditions for current offers live:
#NaturalDeoChallenge Terms & Conditions
Money back guarantee limited to one per customer.
Excludes refund of postage.
Customer is responsible for post and packaging of returned goods.
To qualify for a refund, please contact us at email@example.com within 14 days of your order being received. Your refund will be issued upon receipt of the remaining product.
ACKNOWLEDGEMENT, ACCEPTANCE AND INSPECTION OF YOUR ORDER
We will notify you by email as soon as possible to acknowledge receipt of your order. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time. Please inspect our products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us within 48 hours of receipt that there is a problem. You can cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our returns policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.
Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch, Maestro, American Express and PayPal. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Aurelia Skincare Ltd, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us.
Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.
Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our Customer Services Department at firstname.lastname@example.org
Your statutory rights are not affected.