Terms & Conditions


Sales Terms & Conditions

If you're a new Aurelia London customer, welcome!

In order to operate efficiently, we need to have terms and conditions surrounding the content and usage of this website. By using our website, you are acknowledging that you have read, understand and agree to be bound by these terms and conditions, which include our privacy policy.

Samples at checkout Additional complimentary samples are available at checkout. It is at the discretion of Aurelia London to determine the number and type of samples on offer. Samples will not be included in orders containing only the Discovery Set.


Aurelia Gift Cards and Aurelia Gift Codes can only be redeemed at www.aurelialondon.com.

Only one Gift Code can be used per transaction.

Once the expiry date has passed the code will expire.

No credit or cash will be exchanged.

Site-wide offers and promotions cannot be applied to Gift Cards, Skincare Discovery Collection or Body Care Discovery Collection


Choose 'Gift Box' at checkout to make your order extra special. Your products will come beautifully boxed and tied with our signature ribbon. Send a special gift of Aurelia London by including a gift message at checkout to add a personal touch to your present.

Watch our gift wrap video

General Promotion Code Terms & Conditions

These promotions are online exclusive offers only available at www.aurelialondon.com. When shopping in currencies other than GBP, the spend threshold will differ from the GBP spend listed. For more information please contact hello@aurelialondon.com.

Aurelia London Ltd reserves the right to withdraw or suspend the promotion code without any reason or notice. We will advise you within the order process if we cannot accept the promotion code you have entered.

The Promotion code must be entered into the correct section on the checkout page. We are unable to offer you the promotion or complimentary gift if the code has not been entered at checkout.

The promotion code is restricted to one use per order and cannot be used in conjunction with any other offer or the purchase of gift cards or discovery sets.

Promotion qualifiers and products included within an offer may vary from promotion to promotion. Below are the specific terms & conditions for current offers live:


Black Friday sale is not valid on already discounted items, sets or subscription orders. The 30% discount is automatically applied. The offer runs from 15th – 27th November 2023. Please note you cannot redeem your points in conjunction with our Black Friday Discount.

November 2023 - Aurelia London Prize Draw Terms and Conditions

1. The promoter is: Aurelia London whose registered office is 100 Cambridge Grove, London W6 0LE.

2. The competitions are open nationally to UK participants aged 18 years or over except employees of Aurelia London and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

3. There is no entry fee and no purchase necessary to enter this competition.

4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

5. Route to entry for the competition and details of how to enter are via the posts on Facebook and Instagram.

6. Multiple entries will not be accepted per person. The closing date for entry will be 28.11.23 at 23.59pm GMT. After this date, no further entries to the competition will be permitted.

7. No responsibility can be accepted for entries not received for whatever reason.

8. The rules of the competition and how to enter are as follows:

a. Be following Aurelia London (@aurelialondon) on Instagram.

b. To ‘like’ the post

c. Tag a friend in the comments

9. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

10. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

11. There will be 1 winner. The prize is to win:

a. 1 x 12 Days Of Skin Magic Advent Calendar

b. 1 x John Lewis Voucher

c. 1 x Mulberry Plaque Classic Grain Leather Small Zip Around Purse, Black

d. 1 x Mulberry Cashmere Scarf, Dark Caramel

e. The prize is worth: £715.00

12. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

13. Winners will be chosen at random by software, from all entries received and verified by Promoter and or its agents.

14. The winners will be notified by DM on Instagram within 1 day of the closing date. If the winners cannot be contacted or do not claim the prize within 2 days of notification, we reserve the right to withdraw the prize from the winners and pick replacement winners.

15. The promoter will notify the winners when and where the prize can be collected/is delivered.

16. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

17. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

18. The competition and these terms and conditions will be governed by UK law.

19. The winners agree to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winners or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

20. Entry into the competition will be deemed as acceptance of these terms and conditions.

21. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Aurelia London and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at [https://www.aurelialondon.com/].

22. Aurelia London‘s decision as to those able to take part and the selection of winners is final. No correspondence relating to the competition will be entered into.

23. Aurelia London shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.


We will notify you by email as soon as possible to acknowledge receipt of your order. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time. Please inspect our products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us within 48 hours of receipt that there is a problem. You can cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our returns policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.


Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch, Maestro, American Express and PayPal. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Aurelia Skincare Ltd, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us.

Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.


Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our Customer Services Department at customerservices@aurelialondon.com

Your statutory rights are not affected.


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